Delayed delivery from Forge Enterprises

I've received an email from Jordan Thompson at Forge Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The television was clearly defective from the start.

Dear customer, On behalf of Forge Enterprises, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-74A33889) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William King Customer Advocacy Manager Forge Enterprises

ComplaintNest Administrator Alert: We have noticed that Forge Enterprises has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team