Delayed delivery from First & Associates Tangerang

The situation with First & Associates Tangerang has gotten worse. Now they're claiming I never purchased the training session, despite me providing the receipt and reference number REF-AB4AC2D8 multiple times.

Dear customer, On behalf of First & Associates Tangerang, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-AB4AC2D8) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Walker Client Support Executive First & Associates Tangerang

ComplaintNest Administrator Note: We have reviewed this complaint against First & Associates Tangerang and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the gaming console. ComplaintNest Support Team