First & Associates Tangerang failed to honor their commitment

I'm adding this comment to provide additional information. The gaming console from First & Associates Tangerang not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on April 18, 2025. At First & Associates Tangerang, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $295.83 2. A replacement headphones with an extended warranty 3. A store credit of $295.83 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DA56910E. We value your business and hope to restore your confidence in our company. Best regards, Patricia Martinez Customer Advocacy Manager First & Associates Tangerang

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding First & Associates Tangerang's camera and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at First & Associates Tangerang and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team