Overcharged by Dynamic-Engineering for service

Landline & Home Phone Provider Verified Verified Oct 18, 2024
Dynamic-Engineering | Netherlands Antilles | Vivien Gibson

Complaint Details

I have been a loyal customer of Dynamic-Engineering for several years. However, my recent experience has been extremely disappointing. I ordered plan (order #ORD-6627-DKN-4486) on September 26, 2010, and have encountered faced system outages. Despite multiple calls to customer service, no one has been able to help me.

780 views | 3 comments | Oct 18, 2024 17:52

Comments (3)

Vivien Gibson

Vivien Gibson

May 10, 2025 05:44

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Dynamic-Engineering. Can someone please provide an update?

Admin User (Original)

Admin User (Original)

May 15, 2025 06:04

Dear customer, On behalf of Dynamic-Engineering, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-ACF8B366) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Jackson Senior Support Specialist Dynamic-Engineering

Nathalie Fouquet

Nathalie Fouquet

May 18, 2025 05:50

ComplaintNest Administrator Note: We have reviewed this complaint against Dynamic-Engineering and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team

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Oct 18, 2024 Vivien Gibson

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