Unauthorized charges from LibertySecurities Rio de Janeiro Enterprises

I want to acknowledge that LibertySecurities Rio de Janeiro Enterprises has attempted to resolve this issue. However, the solution they're offering (a $336.93 store credit) isn't adequate considering I paid $336.93 for a headphones that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at LibertySecurities Rio de Janeiro Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $96.66 Please contact our dedicated resolution team at support@LibertySecurities Rio de Janeiro Enterprises.com with your preferred delivery date and time, referencing case number REF-57335EB1. We truly value your business and appreciate the opportunity to make this right. Best regards, John Walker Executive Customer Care Director LibertySecurities Rio de Janeiro Enterprises

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding LibertySecurities Rio de Janeiro Enterprises's tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at LibertySecurities Rio de Janeiro Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team