Misleading advertising by LibertySecurities Rio de Janeiro Enterprises

I'm adding this comment to provide additional information. The headphones from LibertySecurities Rio de Janeiro Enterprises not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at LibertySecurities Rio de Janeiro Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-9B7C8D13). One of our specialists from our Customer Advocacy will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Hernandez Customer Service Director LibertySecurities Rio de Janeiro Enterprises Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding LibertySecurities Rio de Janeiro Enterprises's laptop and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at LibertySecurities Rio de Janeiro Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team