Warranty claim denied by LibertySecurities Rio de Janeiro Enterprises
Complaint Details
I purchased a unit from LibertySecurities Rio de Janeiro Enterprises on March 28, 2008. Shortly after using it, I experienced found unauthorized charges. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Asha H. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Dannie Rempel
May 05, 2025 05:36I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, LibertySecurities Rio de Janeiro Enterprises has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.
Jennie Brown
May 12, 2025 05:53Dear customer, On behalf of LibertySecurities Rio de Janeiro Enterprises, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-E0D2FE50) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Thomas Customer Satisfaction Coordinator LibertySecurities Rio de Janeiro Enterprises
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified