Hidden fees discovered in Financial of Sovereign Ltd. statement

I appreciate Financial of Sovereign Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Financial of Sovereign Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $451.68 Please contact our dedicated resolution team at support@Financial of Sovereign Ltd..com with your preferred delivery date and time, referencing case number REF-79B6245F. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Jones Client Satisfaction Director Financial of Sovereign Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Financial of Sovereign Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the camera. ComplaintNest Support Team