Refund refused by Financial of Sovereign Ltd.
Complaint Details
I purchased a system from Financial of Sovereign Ltd. on May 24, 1970. Shortly after using it, I experienced received incorrect information. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Spencer J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Julia Tillman
Apr 28, 2025 05:46The situation with Financial of Sovereign Ltd. has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-C90B7A69 multiple times.
Margarita Kuhn
May 19, 2025 05:31Dear valued customer, Thank you for bringing this matter to our attention. We at Financial of Sovereign Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-C90B7A69). One of our specialists from our Customer Service will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Johnson Customer Service Director Financial of Sovereign Ltd. Customer Relations
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