Hidden fees discovered from Palace Luxury
Complaint Details
I want to report a serious concern with Palace Luxury's membership that I purchased on May 12, 2004 from your Port Citlalli, Texas store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Wilmer L., but my issue remains unresolved.
Comments (2)
Isabell Luettgen
May 11, 2025 05:55I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Palace Luxury. Can someone please provide an update?
Francisco Marco
May 25, 2025 05:20Dear valued customer, Thank you for your complaint regarding the handbag you purchased on April 22, 2025. At Palace Luxury, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $146.93 2. A replacement handbag with an extended warranty 3. A store credit of $146.93 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D974AD26. We value your business and hope to restore your confidence in our company. Best regards, Taylor Allen Client Relations Manager Palace Luxury
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