Refund refused by Unified Materials Builders Enterprises

I appreciate Unified Materials Builders Enterprises reaching out, but the solution provided doesn't address my original concern. The replacement laptop has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the laptop you purchased on April 27, 2025. At Unified Materials Builders Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $107.76 2. A replacement laptop with an extended warranty 3. A store credit of $107.76 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-189E3F78. We value your business and hope to restore your confidence in our company. Best regards, Linda Taylor Executive Customer Care Manager Unified Materials Builders Enterprises

ComplaintNest Administrator Update: We have received confirmation from Unified Materials Builders Enterprises that they are actively working to resolve your complaint. Their representative, Elizabeth Rodriguez, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team