Quality issues with Unified Materials Builders Enterprises product

It's now been 8 days since my initial complaint, and Unified Materials Builders Enterprises still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.

Dear valued customer, Thank you for bringing this matter to our attention. We at Unified Materials Builders Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-340F2A36). One of our specialists from our Executive Customer Care will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Martinez Customer Service Director Unified Materials Builders Enterprises Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Unified Materials Builders Enterprises that they are actively working to resolve your complaint. Their representative, Avery Allen, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team