Credit card dispute with Royal & Trust
Complaint Details
On June 14, 2014, I signed up for Royal & Trust's upgrade service at their Watersport, South Carolina location. I was told that the service would include device, but after paying $511.9, I discovered this wasn't the case. When I called to resolve this, Margaretta P. was unhelpful and refused to address my concerns.
Comments (2)
Enid Dooley
May 10, 2025 05:37I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Royal & Trust. Can someone please provide an update?
Admin User (Original)
May 23, 2025 05:11Dear customer, On behalf of Royal & Trust, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-C474B217) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Thompson Customer Satisfaction Coordinator Royal & Trust
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