Account access issues with United Invest Planners

I'm updating my complaint because United Invest Planners finally contacted me today. They've offered to replace the camera, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at United Invest Planners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $197.20 Please contact our dedicated resolution team at support@United Invest Planners.com with your preferred delivery date and time, referencing case number REF-5E6EDA66. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Allen Technical Support Director United Invest Planners