Hidden fees discovered from United Invest Planners

I've received an email from William Thomas at United Invest Planners offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The laptop was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at United Invest Planners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $443.86 Please contact our dedicated resolution team at support@United Invest Planners.com with your preferred delivery date and time, referencing case number REF-A54505E6. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Hall Customer Success Director United Invest Planners