Comfort Escape failed to honor their commitment
Complaint Details
I have been a loyal customer of Comfort Escape for several years. However, my recent experience has been extremely disappointing. I ordered service (order #ORD-8253-ZRM-8932) on July 19, 2001, and have encountered arrived significantly late. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Fiona Effertz
May 22, 2025 06:01After my initial complaint, Comfort Escape contacted me to troubleshoot the winter coat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jennie Brown
May 16, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Comfort Escape take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-EB55E369). One of our specialists from our Customer Retention will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Robinson Resolution Specialist Comfort Escape Customer Relations
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