Quality issues with Precision Design & Sons Changsha product

Just wanted to follow up on my complaint regarding Precision Design & Sons Changsha. I haven't heard anything back yet, and the formal shoes I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Precision Design & Sons Changsha, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-26FD4581) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John White Senior Support Specialist Precision Design & Sons Changsha

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Precision Design & Sons Changsha of this issue through multiple channels. They have acknowledged receipt of this complaint on May 15, 2025 and have assigned it reference number REF-26FD4581 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team