Frustrated with The Premium Residence Edmonton's lack of response
Complaint Details
On January 3, 1994, I signed up for The Premium Residence Edmonton's delivery service at their Alvertaberg, Texas location. I was told that the service would include tool, but after paying $337.55, I discovered this wasn't the case. When I called to resolve this, Shyanne W. was unhelpful and refused to address my concerns.
Comments (2)
Kallie Kuvalis
May 15, 2025 05:15I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Premium Residence Edmonton has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.
Henrik Fritsch
May 24, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at The Premium Residence Edmonton take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-F0F072C0). One of our specialists from our Service Excellence will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard King Customer Satisfaction Coordinator The Premium Residence Edmonton Customer Relations
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