Billing dispute with The Premium Residence Edmonton
Complaint Details
I purchased a software from The Premium Residence Edmonton on December 5, 1984. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Anastasia A. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Buck Hammes
May 04, 2025 05:25It's now been 7 days since my initial complaint, and The Premium Residence Edmonton still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.
Eunice Watsica
May 12, 2025 05:47Dear customer, On behalf of The Premium Residence Edmonton, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-53DBBE2E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Thomas Senior Customer Representative The Premium Residence Edmonton
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Status updateStatus changed to "Resolved"