Overcharged by The Premium Residence Edmonton for service

I want to acknowledge that The Premium Residence Edmonton has attempted to resolve this issue. However, the solution they're offering (a $225.18 store credit) isn't adequate considering I paid $225.18 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at The Premium Residence Edmonton are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $286.50 Please contact our dedicated resolution team at support@The Premium Residence Edmonton.com with your preferred delivery date and time, referencing case number REF-9261DD1B. We truly value your business and appreciate the opportunity to make this right. Best regards, William Johnson Executive Customer Care Director The Premium Residence Edmonton

ComplaintNest Administrator Update: We have received confirmation from The Premium Residence Edmonton that they are actively working to resolve your complaint. Their representative, Robert Davis, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team