False promises made by The Royal Suites LLC representative
Complaint Details
I want to report a serious concern with The Royal Suites LLC's membership that I purchased on August 24, 2001 from your Effertzview, Louisiana store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Marcelina K., but my issue remains unresolved.
Comments (2)
Kaley Parker
May 11, 2025 06:10I want to acknowledge that The Royal Suites LLC has attempted to resolve this issue. However, the solution they're offering (a $314.17 store credit) isn't adequate considering I paid $314.17 for a fitness tracker that never worked properly.
Montana Yundt
May 21, 2025 05:44Dear valued customer, Thank you for bringing this matter to our attention. We at The Royal Suites LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-813B6A28). One of our specialists from our Customer Service will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Thompson Resolution Specialist The Royal Suites LLC Customer Relations
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