Billing dispute with Industrial Build
Complaint Details
On July 7, 2001, I signed up for Industrial Build's maintenance program at their Lake Garfield, Iowa location. I was told that the service would include software, but after paying $835.82, I discovered this wasn't the case. When I called to resolve this, Kurtis M. was unhelpful and refused to address my concerns.
Comments (2)
Rosina Lang
May 10, 2025 06:04I wanted to update this complaint to mention that a representative from Industrial Build called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Francisco Marco
May 11, 2025 05:16Dear valued customer, Thank you for your complaint regarding the router you purchased on May 22, 2025. At Industrial Build, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $294.59 2. A replacement router with an extended warranty 3. A store credit of $294.59 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-684FA3DE. We value your business and hope to restore your confidence in our company. Best regards, Jordan White Customer Service Manager Industrial Build
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