False promises made by Industrial Build representative

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Industrial Build has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on May 12, 2025. At Industrial Build, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $83.50 2. A replacement camera with an extended warranty 3. A store credit of $83.50 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3798003C. We value your business and hope to restore your confidence in our company. Best regards, Casey Jackson Client Satisfaction Manager Industrial Build