Advanced Industries Manufacturing provided defective product
Complaint Details
I purchased a tool from Advanced Industries Manufacturing on January 20, 1970. Shortly after using it, I experienced found unauthorized charges. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Elmira L. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Augusta Christiansen
Apr 26, 2025 05:57I appreciate Advanced Industries Manufacturing reaching out, but the solution provided doesn't address my original concern. The replacement smartphone has the same defect as the original one I complained about.
Admin User
May 24, 2025 05:57Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on May 10, 2025. At Advanced Industries Manufacturing, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $217.26 2. A replacement gaming console with an extended warranty 3. A store credit of $217.26 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4A676270. We value your business and hope to restore your confidence in our company. Best regards, Hayden Wilson Executive Customer Care Manager Advanced Industries Manufacturing
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Status updateStatus changed to "Resolved"