Advanced Industries Manufacturing refused to address issue
Complaint Details
I want to report a serious concern with Advanced Industries Manufacturing's application that I purchased on February 4, 1976 from your North Ibrahimberg, Illinois store. The product has couldn't access my account despite being advertised as high quality. I've contacted customer service three times and spoken to Barrett I., but my issue remains unresolved.
Comments (2)
Jamil Okuneva
May 24, 2025 05:23The situation with Advanced Industries Manufacturing has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-D3B8CF8B multiple times.
Clement Doyle
May 11, 2025 05:26Dear customer, On behalf of Advanced Industries Manufacturing, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-D3B8CF8B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Garcia Customer Advocacy Manager Advanced Industries Manufacturing
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