Poor customer service experience with First Credit

The situation with First Credit has gotten worse. Now they're claiming I never purchased the training session, despite me providing the receipt and reference number REF-AE4954BD multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at First Credit take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-AE4954BD). One of our specialists from our Quality Assurance will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Martinez Brand Representative First Credit Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified First Credit of this issue through multiple channels. They have acknowledged receipt of this complaint on April 5, 2025 and have assigned it reference number REF-AE4954BD in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team