The Royal Accommodations provided defective product
Complaint Details
I am writing regarding order #ORD-6710-HFW-1679 placed with The Royal Accommodations on December 23, 1983. I paid $31.22 for product, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Libbie N. and other representatives have not been helpful in resolving this matter.
Comments (2)
Marilyne Kris
May 08, 2025 05:14I appreciate The Royal Accommodations reaching out, but the solution provided doesn't address my original concern. The replacement dress shirt has the same defect as the original one I complained about.
Silvio Galli
May 26, 2025 05:57Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 19, 2025. At The Royal Accommodations, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $178.67 2. A replacement fitness tracker with an extended warranty 3. A store credit of $178.67 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-58D123E7. We value your business and hope to restore your confidence in our company. Best regards, David Lee Customer Service Manager The Royal Accommodations
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