Poor customer service experience with Treasury of Heritage

After my initial complaint, Treasury of Heritage contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Treasury of Heritage are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $485.13 Please contact our dedicated resolution team at support@Treasury of Heritage.com with your preferred delivery date and time, referencing case number REF-481D66D7. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Jackson Resolution Center Director Treasury of Heritage