Hidden fees discovered from Global & Associates Samara

An update to my situation: I've now spoken with three different representatives from Global & Associates Samara, and each has given me conflicting information about how to resolve the issue with my television. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Global & Associates Samara take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-4E316BF7). One of our specialists from our Resolution Center will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Young Customer Advocacy Manager Global & Associates Samara Customer Relations

ComplaintNest Administrator Alert: We have noticed that Global & Associates Samara has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team