Frustrated with Paradise Palace's lack of response

I'm updating my complaint because Paradise Palace finally contacted me today. They've offered to replace the jeans, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on April 7, 2025. At Paradise Palace, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $140.54 2. A replacement fitness tracker with an extended warranty 3. A store credit of $140.54 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-32E19424. We value your business and hope to restore your confidence in our company. Best regards, Karen Jackson Quality Assurance Manager Paradise Palace

ComplaintNest Administrator Update: We have received confirmation from Paradise Palace that they are actively working to resolve your complaint. Their representative, Taylor Martin, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team