Poor customer service experience with Diamond Lodge Luxury Inc.

I'm adding this comment to provide additional information. The dress shirt from Diamond Lodge Luxury Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Diamond Lodge Luxury Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-9BBB9A5D). One of our specialists from our Support Operations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Harris Client Experience Manager Diamond Lodge Luxury Inc. Customer Relations

ComplaintNest Administrator Alert: We have noticed that Diamond Lodge Luxury Inc. has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team