Delayed delivery from Builders Bros Holdings
Complaint Details
On January 28, 2000, I signed up for Builders Bros Holdings's setup assistance at their South Hoyt, Missouri location. I was told that the service would include product, but after paying $179.36, I discovered this wasn't the case. When I called to resolve this, Emerald X. was unhelpful and refused to address my concerns.
Comments (2)
Gilbert Davis
May 02, 2025 05:49After my initial complaint, Builders Bros Holdings contacted me to troubleshoot the vacuum cleaner. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Clement Doyle
May 18, 2025 05:26Dear customer, On behalf of Builders Bros Holdings, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-3C7F7C2D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Williams Client Support Executive Builders Bros Holdings
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