Warranty claim denied by Global & Consultants Group

After speaking with Jordan Jones from the Customer Success at Global & Consultants Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Global & Consultants Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $15.67 Please contact our dedicated resolution team at support@Global & Consultants Group.com with your preferred delivery date and time, referencing case number REF-9F8C3691. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Taylor Resolution Center Director Global & Consultants Group