Delayed delivery from Standard Industries Inc

Furniture Verified Resolved Jul 10, 2024
Standard Industries Inc | Croatia | Gina Batz

Complaint Details

I am writing regarding order #ORD-6808-GOS-2590 placed with Standard Industries Inc on September 24, 2019. I paid $820.42 for platform, but when it arrived, I discovered is not compatible as claimed. I've made numerous attempts to contact customer service, but Cathrine S. and other representatives have not been helpful in resolving this matter.

728 views | 2 comments | Jul 10, 2024 16:16

Comments (2)

Gina Batz

Gina Batz

Apr 29, 2025 05:11

I'm updating my complaint because Standard Industries Inc finally contacted me today. They've offered to replace the wireless speaker, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Admin User (Original)

Admin User (Original)

May 23, 2025 05:49

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Standard Industries Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $468.72 Please contact our dedicated resolution team at support@Standard Industries Inc.com with your preferred delivery date and time, referencing case number REF-B0BAEE9D. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Garcia Customer Success Director Standard Industries Inc

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Jul 10, 2024 Gina Batz

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May 26, 2025 System