Hidden fees discovered from Tranquil Mansion Services Holdings
Complaint Details
I am writing regarding order #ORD-8230-IQF-6258 placed with Tranquil Mansion Services Holdings on June 15, 1972. I paid $335.37 for platform, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Adella C. and other representatives have not been helpful in resolving this matter.
Comments (2)
Florine Herzog
May 24, 2025 06:06The situation with Tranquil Mansion Services Holdings has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-BF03FAF0 multiple times.
Zachery Kerluke
May 16, 2025 05:36Dear customer, On behalf of Tranquil Mansion Services Holdings, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-BF03FAF0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Young Customer Advocacy Manager Tranquil Mansion Services Holdings
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