Warranty claim denied by Tranquil Mansion Services Holdings

After my initial complaint, Tranquil Mansion Services Holdings contacted me to troubleshoot the handbag. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Tranquil Mansion Services Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $423.38 Please contact our dedicated resolution team at support@Tranquil Mansion Services Holdings.com with your preferred delivery date and time, referencing case number REF-FB25B181. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Hernandez Customer Retention Director Tranquil Mansion Services Holdings