False promises made by Stay International Nîmes Ltd. representative
Complaint Details
On October 27, 2024, I signed up for Stay International Nîmes Ltd.'s installation service at their South Kariane, Illinois location. I was told that the service would include membership, but after paying $648.11, I discovered this wasn't the case. When I called to resolve this, Imogene I. was unhelpful and refused to address my concerns.
Comments (2)
Chance Simonis
May 05, 2025 05:50Thank you for your response, but I'm still not satisfied with the resolution offered. The $362.64 refund only covers part of what I paid for the customer support plan, and I've had to spend additional money to fix the issues caused.
Bradford Anderson
May 12, 2025 05:38Dear customer, On behalf of Stay International Nîmes Ltd., I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-E4DB4FC1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James Robinson Client Relations Manager Stay International Nîmes Ltd.
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