Frustrated with Prime Securities Corporation Inc.'s lack of response
Complaint Details
I have been a loyal customer of Prime Securities Corporation Inc. for several years. However, my recent experience has been extremely disappointing. I ordered tool (order #ORD-3238-GYU-9783) on July 22, 2002, and have encountered was damaged upon delivery. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Tia Pacocha
May 21, 2025 06:04I've received an email from Sarah Martin at Prime Securities Corporation Inc. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.
Claudine Navarro
May 11, 2025 05:58Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Securities Corporation Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-533D2891). One of our specialists from our Customer Experience will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Clark Client Support Executive Prime Securities Corporation Inc. Customer Relations
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