Unresolved issue with Prime Products Corporation product

Just wanted to follow up on my complaint regarding Prime Products Corporation. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Prime Products Corporation, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-E0330DA4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Robinson Customer Experience Specialist Prime Products Corporation

ComplaintNest Administrator Update: We have received confirmation from Prime Products Corporation that they are actively working to resolve your complaint. Their representative, Susan Harris, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team