ATM malfunction at Finance Brokers resulted in lost funds
Complaint Details
I have been a loyal customer of Finance Brokers for several years. However, my recent experience has been extremely disappointing. I ordered solution (order #ORD-8069-MCS-8605) on May 8, 2000, and have encountered had my warranty claim denied unfairly. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Celestine Lakin
May 17, 2025 05:28Thank you for your response, but I'm still not satisfied with the resolution offered. The $411.62 refund only covers part of what I paid for the extended warranty, and I've had to spend additional money to fix the issues caused.
Bernard Arnaud
May 25, 2025 05:50Dear valued customer, Thank you for bringing this matter to our attention. We at Finance Brokers take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-F06EDC8A). One of our specialists from our Quality Assurance will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Moore Client Support Executive Finance Brokers Customer Relations
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