Billing dispute with Finance Brokers
Complaint Details
On March 8, 2001, I signed up for Finance Brokers's upgrade service at their Parisianshire, Colorado location. I was told that the service would include plan, but after paying $690.88, I discovered this wasn't the case. When I called to resolve this, Kevin T. was unhelpful and refused to address my concerns.
Comments (2)
Kevin Yundt
May 02, 2025 05:18I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Finance Brokers has been much more responsive, though we still haven't reached a satisfactory resolution regarding their upgrade plan.
Brenna Hilpert
May 23, 2025 05:53Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Finance Brokers are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $122.35 Please contact our dedicated resolution team at support@Finance Brokers.com with your preferred delivery date and time, referencing case number REF-D5A24856. We truly value your business and appreciate the opportunity to make this right. Best regards, William Thompson Technical Support Director Finance Brokers
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