Ultra Metal Inc provided defective product

I appreciate Ultra Metal Inc reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Ultra Metal Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $332.51 Please contact our dedicated resolution team at support@Ultra Metal Inc.com with your preferred delivery date and time, referencing case number REF-6AA21DD9. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Lewis Customer Success Director Ultra Metal Inc

ComplaintNest Administrator Note: We have reviewed this complaint against Ultra Metal Inc and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team