Hidden fees discovered from Ultra Metal Inc

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Ultra Metal Inc has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Ultra Metal Inc, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $486.56 to your original payment method 2. Added a $486.56 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-FF1F3E44 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Riley Martin Customer Experience Specialist Ultra Metal Inc