Frustrated with Industrial Factories Corporation Dresden Group's lack of response

After my initial complaint, Industrial Factories Corporation Dresden Group contacted me to troubleshoot the gaming console. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Industrial Factories Corporation Dresden Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-DD5C2581). One of our specialists from our Consumer Affairs will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Lewis Account Manager Industrial Factories Corporation Dresden Group Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Industrial Factories Corporation Dresden Group that they are actively working to resolve your complaint. Their representative, Quinn Miller, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team