Serene Inn & Services failed to honor their commitment

I appreciate Serene Inn & Services reaching out, but the solution provided doesn't address my original concern. The replacement formal shoes has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Serene Inn & Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $451.96 Please contact our dedicated resolution team at support@Serene Inn & Services.com with your preferred delivery date and time, referencing case number REF-35569D4C. We truly value your business and appreciate the opportunity to make this right. Best regards, John Clark Client Satisfaction Director Serene Inn & Services