Serene Inn & Services failed to honor their commitment

After speaking with Avery Taylor from the Customer Service at Serene Inn & Services, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Serene Inn & Services take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-A1A2C3FE). One of our specialists from our Customer Advocacy will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Williams Customer Service Director Serene Inn & Services Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Serene Inn & Services's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Serene Inn & Services and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team