Warranty claim denied by GlobalSavings International

After speaking with William Miller from the Customer Experience at GlobalSavings International, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at GlobalSavings International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $36.69 Please contact our dedicated resolution team at support@GlobalSavings International.com with your preferred delivery date and time, referencing case number REF-F4F4A06C. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Martinez Customer Retention Director GlobalSavings International