Unresolved issue with Premium Residence & Experiences International product

I've received an email from John Lee at Premium Residence & Experiences International offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Premium Residence & Experiences International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $291.63 Please contact our dedicated resolution team at support@Premium Residence & Experiences International.com with your preferred delivery date and time, referencing case number REF-ED7336AA. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Jackson Client Satisfaction Director Premium Residence & Experiences International

ComplaintNest Administrator Note: We have reviewed this complaint against Premium Residence & Experiences International and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the fitness tracker. ComplaintNest Support Team