Unresolved issue with Modern-Projects service plan

An update to my situation: I've now spoken with three different representatives from Modern-Projects, and each has given me conflicting information about how to resolve the issue with my jacket. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Brand Representative at Modern-Projects, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $472.89 to your original payment method 2. Added a $472.89 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-65684369 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Riley Martin Brand Representative Modern-Projects