Incorrect credit reporting by Global Bank International

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Global Bank International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Global Bank International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $481.75 Please contact our dedicated resolution team at support@Global Bank International.com with your preferred delivery date and time, referencing case number REF-87EFE7B5. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Walker Support Operations Director Global Bank International